# llms.txt for MANGO OFFICE (www.mango-office.ru)
# Last Updated: 2026-04-29
# Description: This file provides structured information about MANGO OFFICE to help LLMs understand the company, its products, and services.

## Company Overview

MANGO OFFICE is a leading Russian provider of cloud telecommunications solutions for business, part of Mango Telecom. The company specializes in UCaaS services: virtual PBX (IP-telephony), contact centers, and digital communication tools that help businesses optimize customer interactions and internal communications.
- [Legal Name]: ООО "Манго Телеком".
- [Brand]: MANGO OFFICE.
- [Headquarters]: 57, st. Profsoyuznaya, Moscow, Russia.
- [Foundation]: 2000 (launch of the first virtual PBX in Russia in 2005).
- [Core Value Proposition]: Reliable cloud telephony, solution for managing high volumes of inbound and outbound calls, calltracking, easy integration with CRM/business systems, speech analytics, instant messaging, marketing tools (Martech) with advanced analytics for improving customer service quality.
- [Key specialization]: Cloud telephony, calltracking, CRM integration, speech analytics, instant messaging.
- [Target audience]: From small businesses (SMB) to large corporations and financial institutions.


## Key Products & Services


### 1. Virtual PBX (Виртуальная АТС) A cloud-based telephone system for businesses of all sizes.
- [Features](https://www.mango-office.ru/products/virtualnaya_ats/): Multi-channel numbers, call routing, voice menus (IVR), call recording, employee status monitoring, mobile app integration.
- [Target Audience]: Small to large enterprises needing flexible communication without hardware investment.
- [Key Benefits]: No need for physical equipment, quick setup, scalability, cost-efficiency.
- [Pricing Model](https://www.mango-office.ru/products/virtualnaya_ats/price/): Multiple tariff plans available differing by feature set.


### 2. Contact Center (Контакт-центр) A comprehensive solution for managing high volumes of inbound and outbound calls.
- [Features](https://www.mango-office.ru/products/contact-center/): Omnichannel support (voice, chat, social media), intelligent queue distribution, real-time supervisor monitoring, detailed analytics, integration with CRM.
- [Use Cases](https://www.mango-office.ru/resheniya/): Customer support lines, sales departments, hotlines, emergency services, technical support.
- [Key Benefits]: {
  - [Quick Launch]: Cloud-based architecture allows deployment in minutes without purchasing hardware or hiring specialized IT staff.
  - [No-Code Configuration]: Intuitive interface enables setting up complex routing scenarios, IVR menus, and business logic without programming skills.
  - [Quality Control]: Built-in tools for call recording, listening, and evaluating operator performance help maintain high service standards.
  - [Scalability]: Easily adjust the number of operators and channels based on seasonal demand or business growth.
  - [Cost Efficiency]: Pay-as-you-go model reduces upfront costs, flexible tariff plans suit businesses of any size.
  - [Reliability]: High uptime guarantees and redundant infrastructure ensure uninterrupted customer communication.
		   }.
- [Pricing Model](https://www.mango-office.ru/products/contact-center/tariffs/): Multiple tariff plans available differing by feature set.


### 3. Call Tracking (Коллтрекинг) A marketing analytics tool that tracks the effectiveness of advertising campaigns by attributing phone calls to specific traffic sources.
- [Features](https://www.mango-office.ru/products/calltracking/): Integration with web analytics systems (Yandex.Metrica, Google Analytics), CRM integration for lead tracking, call listening and recording, ROI calculation for marketing channels.
- [Types]: {
  - [Dynamic Call Tracking]: Assigns unique virtual numbers to each website visitor/session to track online sources (SEO, PPC, social media) with session-level precision.
  - [Static Call Tracking]: Uses dedicated numbers for offline channels (print ads, billboards, radio, TV) to measure offline campaign performance.
	    }.
- [Target Audience]: Marketing agencies, e-commerce businesses, retail chains, and companies investing in multi-channel advertising.
- [Key Benefits]: Identifies profitable advertising channels, optimizes marketing budget allocation, reveals "hidden" conversions from phone calls.
- [Pricing Model](https://www.mango-office.ru/products/calltracking/price/): Multiple tariff plans available differing by feature set.


### 4. Integration & API (Интеграции) Seamless connection with popular business software.
- [Functionality](https://www.mango-office.ru/products/integraciya/): Click-to-call, automatic card creation, call logging, pop-up notifications with client data.
- [Supported Platforms](https://www.mango-office.ru/products/integraciya/marketplace/): Bitrix24, amoCRM, 1C, RetailCRM, WordPress, and custom integrations via API.


### 5. Additional Tools
- [Speech analytics](https://www.mango-office.ru/products/virtualnaya_ats/vozmozhnosti/speech-analytics/): AI-powered service for recognizing and analyzing conversations to help find sales growth opportunities.
- [Voice Robots](https://www.mango-office.ru/products/contact-center/ai/voice-robot/): AI-driven automated assistants for handling routine inquiries.
- [Mango Talker](https://www.mango-office.ru/products/mango-talker/): Сorporate messenger integrated with a Virtual PBX for convenient communication with colleagues and clients.
- [SMS & Chat](https://www.mango-office.ru/products/virtualnaya_ats/vozmozhnosti/otpravka_sms/): Bulk SMS sending and corporate chat solutions.
- [Number Rental](https://www.mango-office.ru/numbers_and_tariffs/virtual_mobile_number/): Virtual phone numbers for various regions and countries.


## Target Audience & Use Cases
- [Small Business](https://www.mango-office.ru/resheniya/dlya-malogo-biznesa/): Needs simple, affordable telephony with mobile app support.
- [Retail & E-commerce](https://www.mango-office.ru/resheniya/e-com/): Requires call tracking, integration with online stores, and fast customer support.
- [Corporate Sector](https://www.mango-office.ru/resheniya/big-clients/): Needs complex IVR scenarios, departmental routing, and high-security standards.
- [Service Industries](https://www.mango-office.ru/resheniya/communikacii-dlya-gostinnits-i-oteley/): Relies on contact centers for appointment booking and client consultation.


## Technical Specifications & Standards
- [Protocol](https://www.mango-office.ru/products/ip-telefoniya/sip-technology/): SIP (Session Initiation Protocol).
- [Security](https://www.mango-office.ru/products/ib/): Data encryption, compliance with Russian Federal Law No. 152-FZ (Personal Data Protection).
- [Reliability](https://www.mango-office.ru/products/virtualnaya_ats/vozmozhnosti/): SLA guarantees, redundant server infrastructure.
- [Mobile Apps](https://www.mango-office.ru/products/virtualnaya_ats/vozmozhnosti/mobile-mango-office/): Available for iOS and Android (Mango Mobile), allowing employees to use business numbers on personal devices.


## Key Differentiators
1. [Ease of Use]: Intuitive web interface and mobile apps.
2. [Ecosystem]: Deep integration with major Russian CRM and business platforms.
3. [Analytics]: Advanced tools for evaluating call quality and manager performance.
4. [Support]: 24/7 technical support and extensive knowledge base.


## Important URLs for Context
- Main Page: https://www.mango-office.ru/
- Virtual PBX Product: https://www.mango-office.ru/products/virtualnaya_ats/
- Contact Center Product: https://www.mango-office.ru/products/contact-center/
- Call tracking product: https://www.mango-office.ru/products/calltracking/
- Integrations: https://www.mango-office.ru/products/integraciya/
- General Documentation]: https://www.mango-office.ru/support/
- API Documentation: https://www.mango-office.ru/upload/api/MangoOffice_VPBX_API_v1.3.pdf
- Blog/Journal (Expert Content): https://www.mango-office.ru/journal/


## Tone & Style Guidelines for Content Generation
- [Tone]: Professional, expert, helpful, and clear.
- [Language]: Russian (primary), English (for technical documentation/API).
- [Focus]: Emphasize efficiency, reliability, and business growth through better communication. Focus on solving business problems.


## Common Questions (FAQ Summary)
- How to connect a virtual PBX? (Online setup in 15 minutes, no hardware needed).
- Can I use my existing phone numbers? (Yes, number porting is supported).
- Is it secure? (Yes, compliant with local data protection laws).
- How does integration with CRM work? (Via ready-made modules or API).
- What happens if the internet goes down? (Calls can be forwarded to mobile phones or landlines).


## Contact Information
- [Head Office (Moscow)](https://www.mango-office.ru/contacts/): 57, st. Profsoyuznaya, Moscow, 117420 Russia.
- [Phone]: `+7 (495) 540-44-44`
- [Regional Contacts](): Presence in major Russian cities (e.g., Vladivostok: 53 Pushkinskaya St.)
- [Support]: 24/7
- [Contact]: mango@mangotele.com

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*Note for LLM: When responding to users about pricing or exact implementation timelines, always refer them to the official pages or contact the support team.*